Privacy Policy

How Deskkapper protects and manages your personal information with transparency and respect for your privacy rights.

Last Updated: March 15, 2025

Who We Are and What This Policy Covers

Deskkapper operates from Geneva, Switzerland, specializing in 3D element creation for advertising presentations. We're bound by Swiss data protection laws, which are among the strictest in the world—and frankly, we think that's exactly how it should be.

This policy explains how we collect, use, protect, and share your personal information when you interact with our services. We've written this in plain language because privacy policies shouldn't require a law degree to understand.

Our Commitment: We collect only what we need, use it only for stated purposes, and give you clear control over your information. No surprises, no fine print tricks.

Information We Collect

Here's exactly what information we gather and why we need it:

Contact Information

  • Name and email address - For project communications and sending you requested information
  • Company details - To understand your business context and tailor our services appropriately
  • Phone number - Only when you provide it for direct consultation requests

Project-Related Information

  • Project requirements and briefs - The essential details we need to create your 3D elements
  • Brand guidelines and assets - Materials you share for accurate representation in our work
  • Feedback and revision requests - Your input during the creative process

Technical Information

  • Website usage data - Pages visited, time spent, general location (city level)
  • Device and browser information - For optimizing our website performance
  • IP address - For security purposes and basic analytics

What we don't collect: We don't use tracking pixels, social media monitoring, or behavioral advertising networks. We're not interested in following you around the internet.

How We Use Your Information

Every piece of information serves a specific purpose in delivering our services:

Information Type How We Use It Legal Basis
Contact Details Project communication, service delivery, client support Contractual necessity
Project Materials Creating your 3D elements according to specifications Contractual performance
Website Analytics Improving user experience, technical optimization Legitimate interest
Marketing Communications Sending relevant service updates (with your consent) Explicit consent
Marketing Communications: We only send marketing emails if you've explicitly opted in. Each email includes a clear unsubscribe link that actually works immediately—no "processing time" delays.

Data Sharing and Transfers

We believe in minimal data sharing. Here's our complete list of when your information might be shared:

Service Providers

  • Cloud hosting services - For secure data storage (Swiss-based providers when possible)
  • Email service providers - For sending project communications and newsletters
  • Payment processors - For handling invoices and payments securely

All service providers are bound by strict data processing agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Swiss law, court orders, or to protect our legal rights. We've never had to do this, but transparency requires mentioning the possibility.

International Transfers

As a Switzerland-based company, we primarily use European service providers. When we use providers outside Switzerland/EU, we ensure adequate protection through:

  • Standard contractual clauses approved by Swiss authorities
  • Providers certified under recognized privacy frameworks
  • Additional technical safeguards like encryption

Your Privacy Rights

Swiss law and our business principles give you significant control over your personal information:

Access and Portability

  • Right to access - Request a copy of all personal information we hold about you
  • Data portability - Receive your data in a structured, commonly-used format
  • Right to information - Understand how your data is processed

Correction and Deletion

  • Right to rectification - Correct any inaccurate or incomplete information
  • Right to erasure - Request deletion of your personal data (subject to legal obligations)
  • Right to restriction - Limit how we process your information in certain circumstances

Communication Preferences

  • Opt-out rights - Unsubscribe from marketing communications at any time
  • Object to processing - Contest processing based on legitimate interests
  • Withdraw consent - Revoke previously given consent for specific processing activities
How to Exercise Your Rights: Contact us at support@deskkapper.net with your request. We respond within 30 days and don't charge fees for reasonable requests. We may need to verify your identity for security purposes.

Data Security and Retention

We implement multiple layers of security to protect your information:

Technical Safeguards

  • Encryption - All data transmissions and storage use industry-standard encryption
  • Access controls - Limited employee access on a need-to-know basis
  • Regular updates - Security patches and software updates applied promptly
  • Backup security - Encrypted, geographically distributed backups

Data Retention Periods

  • Active client data - Retained during our business relationship plus 3 years for potential support needs
  • Project files - Kept for 5 years after project completion for revision requests or reference
  • Marketing contacts - Until you unsubscribe or after 2 years of inactivity
  • Website analytics - Aggregated data retained for 2 years, individual data for 6 months

Breach Response

In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.

Cookies and Website Analytics

We use minimal tracking technology focused on improving your experience:

Essential Cookies

These cookies are necessary for our website to function and cannot be disabled:

  • Session management for contact forms
  • Security features to protect against attacks
  • Basic functionality like remembering your language preference

Analytics Cookies

With your consent, we use analytics cookies to understand:

  • Which pages are most useful to visitors
  • How people navigate through our site
  • Technical issues that might need fixing

We use privacy-focused analytics that don't create individual profiles or track you across other websites.

Cookie Control: You can manage cookie preferences in your browser settings or contact us to opt out of analytics tracking while still accessing all website functionality.

Children's Privacy

Our services are designed for business clients and we don't knowingly collect information from individuals under 16 years of age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. When we make material changes:

  • We'll notify existing clients by email at least 30 days before changes take effect
  • We'll post the updated policy on our website with a clear revision date
  • We'll maintain previous versions for reference upon request

Minor clarifications or technical updates may be made without notification, but we'll always update the "Last Updated" date at the top of this policy.

Privacy Questions and Contact Information

We genuinely want to address your privacy concerns and questions. You can reach us through:

Email: support@deskkapper.net
Phone: +41 61 386 94 94
Mail: Deskkapper, Rue des Vollandes 64, 1207 Genève, Switzerland

For formal privacy complaints, you may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).